What We Collect and Why We Collect It
When you register, we collect your name, contact details and the account credentials you set. Every time you fund your account through bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount — this is required to process your deposit and to verify
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withdrawals back to the same wallet. We also collect device identifiers, IP address and session activity to keep your account secure and to detect unusual access patterns. We do not sell your personal data to third parties. Data shared with payment processors — including the mobile
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wallet rails you use — is limited to what those processors need to complete your transaction. Where local law in Bangladesh or your eligible region requires us to retain certain records, we hold them for that period only, then delete or anonymise them. You can ask
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us at any time what data we hold about your account. This policy applies only where our service is available under local law and to users in eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.